LAST UPDATED: 2nd February 2025
Privacy policy
All data you store on our service or backup to our service is owned by you, and we will never claim ownership of it.
We will never read your data or try to decrypt it.
We manage all data in compliance with the laws of the countries we operate in. We provide secure systems for our customers to store their customers’ data.
How we collect and store personal data
When you contact us, we collect information in numerous ways, including social media, email, helpdesk, telephone, and exhibitions.
We consider personal data anything that can identify an individual. This includes names, email addresses, postal addresses, IP addresses, social media posts, and any other information relating to an individual.
We do not imply you have provided permission for us to send you further marketing emails simply by filling in a form, nor do we pre-tick the consent box. You must explicitly tick a consent box to receive additional emails before you are added to future marketing communications.
We will only keep your personal data for as long as it is legitimately required.
How we use your personal data
We will not pass on your data to anyone outside of our organisation.
Unless you explicitly request this, we will not use your data to market our services.
You can opt out at any time or request which information we hold on you.
Marketing communications
If you have explicitly notified us you want to receive further emails from us, we will use that email address to advise you of our services.
System communications
Some services are reliant on us being able to contact you via email for compliance reasons and security announcements.
We might terminate some services if we cannot contact you to make you aware of the actions you need to take. When such an occasion arises, we will notify you of this.
We will never market our services to you through system communication.
Your rights regarding your data
To be removed from our mailing lists. Whenever you receive a marketing email from us, you will have the option to unsubscribe.
To request your data be removed.
You can contact us to find out what personal information we hold on you or ask to correct it.
We will inform you when we change how we use your data.
What you should be doing
If you have stored personal data on our systems, you must ensure it is stored and used in accordance with the GDPR. The Information Commissioner’s office covers GDPR in-depth https://ico.org.uk/
These details will comprise the more obvious and directly entered data such as name, address, email address, social media names, telephone number, and company name. Indirect data might be a public IP address.
You are the owner of any data you store with us or enter into our systems. You must review your data privacy and security policies to ensure you are compliant with the laws of the countries you operate in.
Any data you store with us must be secured with a valid encryption password. Any devices which can read or restore such data must be secured to prevent unauthorised access.
You must ensure your encryption passwords are securely stored and that access to all devices with our installed software is controlled to prevent unauthorised access.
GDPR specific notes
Cookies are small text files that are placed on your computer, or another device when you access the internet.
Cookies allow visitors to our website to navigate around our site and for us to tailor content applicable to our visitors.
Cookies allow visitors to return to our site and for their browsers to remember actions performed on previous visits. Cookies don’t collect your personal information.
Cookie types
The time a cookie stays on your device depends on its type. Our websites use two types of cookies.
Session cookies are temporary cookies that only exist when you use our website and your visit is active.
Persistent cookies stay on your device after you visit our website, e.g., if you tick ‘Remember me’ when you log onto a secure form.
We use web analytics services to track how visitors reach our site and their activity.
Our Affiliate service will generate a 90-day cookie on your device. This cookie will report to us and the referring Affiliate which pages you have visited on our site.
The analytics services we use are
Google analytics, these analyse your activity. Learn more about how these cookies are used on the Google privacy site.
Clicky analytics analyse your activity.
How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
If you use a ‘smart’ device, please consult the manual.